911 Restoration

About 911 Restoration

911 Restoration is a premier disaster recovery franchise built on a unique "Fresh Start" philosophy, specializing in water, fire, mold, and biohazard restoration. What makes the brand most attractive to entrepreneurs is its recession-resistant business model and low-overhead, mobile-ready structure.

Franchise Growth & System Performance

This franchise brand has built a strong and established presence within its industry, growing to 330 total operating units across its franchise network. Over the past several years, the system has demonstrated consistent expansion, increasing its footprint while maintaining a predominantly franchise-operated model.

The brand experienced steady growth from 2020 through 2024, expanding from approximately 208 locations to 330 units nationwide. In 2024, the system added 15 new locations, further strengthening its market presence and providing additional opportunities for entrepreneurs seeking to join a recognized franchise network.

The franchise system generated an average unit revenue of $238,392 in 2024, reflecting the performance of franchise locations across the network. Combined with an established operating model and extensive unit base, the brand offers franchisees the advantage of joining a mature and proven system with a long-standing track record of growth.

Franchise Highlights:

• 330 Total Operating Units
• 15 New Units Opened in 2024
• Average Unit Revenue: $238,392
• Established franchise network with national presence
• Consistent multi-year growth trajectory
• Predominantly franchise-operated business model
• Proven systems, operational support, and brand recognition

With more than 330 operating locations, this franchise represents an opportunity to become part of a well-established brand that continues to expand its market reach while providing franchisees with a scalable and structured business model.

Why Choose 911 Restoration?

Franchisees can launch quickly as home-based business, supported by a 24/7 national call center and an in-house marketing engine that handles lead generation and digital advertising.

​The brand offers a turnkey system featuring proprietary Gazingle CRM technology to manage field operations and comprehensive training through "911 Restoration University." With SBA approval, significant veteran discounts, and a proven track record of helping owners scale to multi-million dollar territories, 911 Restoration combines high-margin technical services with a compassionate, people-first culture.

Training & Support

​911 Restoration eliminates the intimidation of business ownership through a comprehensive onboarding program at 911 Restoration University. This multi-week curriculum combines virtual learning with hands-on technical training led by IICRC-certified instructors at our California headquarters. We cover everything from mitigation techniques and insurance billing to our "Fresh Start" customer service model, ensuring you are fully prepared to lead your team even with zero prior industry experience.

​Our support continues for the life of your business through a dedicated operational coach and a robust lead-generation engine. You benefit from an in-house marketing team that manages your digital advertising and a 24/7/365 national call center that captures and live-transfers leads directly to your phone. With proprietary Gazingle CRM technology to manage your field operations and access to national insurance accounts, you have the tools and mentorship needed to scale with confidence.

History

911 Restoration was founded in 2003 by Idan Shpizear and Peleg Lindenberg, two entrepreneurs who recognized that the restoration industry lacked a human touch. After witnessing the emotional toll property disasters took on homeowners, they developed the "Fresh Start" philosophy—a mission to provide not just technical repairs, but emotional support. What began as a local startup in Los Angeles quickly evolved into a national powerhouse when they officially launched the franchise model in 2007, scaling the business on the principles of speed, empathy, and innovation.

​Today, 911 Restoration has grown to over 340 locations across North America, driven by a high-tech support system and a recession-resistant business model. Under the leadership of CEO Miri Offir, the brand has transformed into an industry leader recognized by Entrepreneur and Forbes. By combining a 24/7 national center with a robust lead-generation engine, the company provides a clear vision for continued success, empowering franchisees to build multi-million dollar businesses that serve their communities in times of crisis.

Ideal Candidate:
Essential Core Skills

​Leadership & People Management: You will be hiring, training, and motivating a crew of technicians. Success depends on your ability to lead a team that performs high-quality work under high-stress conditions.

​Empathy & Communication: Since you are dealing with people during one of the worst days of their lives (fires, floods), the ability to be a "calm in the storm" is critical. You must gain the trust of distraught property owners quickly.

​Sales & Relationship Building: A large part of the business involves networking with local insurance adjusters, property managers, and real estate agents to build a referral pipeline.

​​Problem-Solving: Restoration jobs are unpredictable. You need to be able to think on your feet when structural or environmental issues arise mid-project.

Ideal Background

While "all walks of life" are welcome, the most successful owners often come from:

Military or First Responders: The disciplined, systematic approach to emergencies makes veterans and former first responders an ideal fit for the 911 Restoration model.

Corporate Executives & Managers: Those who understand P&L statements, operational efficiency, and high-level strategy often scale their territories faster.

​Existing Contractors: Many "Conversion Franchisees" are already in the home service industry (plumbers, HVAC, general contractors) and want to add the high-margin restoration revenue stream.

​Sales & Business Development: Individuals who aren't afraid to go out into the community and "hunt" for new commercial accounts.